My SpamExperts


The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.


Accept email only from the Hosted Cloud filter nodes

To avoid spammers being able to directly deliver the spam to your mail servers without filtering it first, you have to make sure your mail server...    Views: 23987

Branding & (premium) private label

SpamExperts offers Web Hosting companies the opportunity to brand the email security solution with their private label. Please note private label...    Views: 16383


Build 114065 (2017-03-21) Filtering (services): Resolved issue with detecting whitelisted sender failing when local part has alternate casing...    Views: 41458

Changelog 2015

Build 95168 (2015-12-29) Filtering (services): Messages that are both quarantined and queued previously had a “quarantined” status, and changed...    Views: 846

Configure Thunderbird to access the IMAP quarantine

If you would like to use our IMAP quarantine and training system directly from your mail client, some configuration is needed beforehand. Use the...    Views: 547

Domain aliasing

For users with multiple domains we offer our free domain aliasing feature where domains can be added directly in the SpamPanel. This means that...    Views: 4082

Domain migration within Hosted Cloud

Domain Migration There is sometimes a need to transfer domains from one "Administrator account" to another on our Hosted Cloud.  This will need to...    Views: 1380

Fair Use Policy

Fair Usage Policy (FUP) Domain Based Licenses All our domain-based licenses come with a general Fair Use Policy (FUP). This FUP restricts the...    Views: 4193

Getting started with email archiving

Activate archiving for a domain To use the Archiving features ensure that: Your domain has been added to the system The Archive product has...    Views: 6378

Getting started with the incoming filtering

Getting started with Incoming Filtering on Hosted Cloud The Incoming Filtering service on the SpamExperts Hosted Cloud can be started by...    Views: 21545

Getting started with the outgoing filtering

The outgoing filtering solution is operating independently from the incoming email solution and can be used to relay outgoing email. Configuring...    Views: 29682

Hosted Cloud MX records

To route the incoming email for your domain through the SpamExperts filtering cloud you have to change your MX records. Prior to changing the MX...    Views: 10550

How to Add a Domain

After you are successfully logged in, you will notice the Control Panel Dashboard and several tables with buttons for all available features. To...    Views: 1511

Periodic based Protection Reports

The Periodic Protection Reports enable you to automatically receive User, Domain and On-demand Domain reports via email. To access reports go to:...    Views: 2363

Privacy protection and Hosted Cloud server locations

With the recent public revelations about government surveillance of internet and email traffic, we regularly get questions about how clients can...    Views: 2683

Reporting Spam via your Browser

When using a browser based email client, it's sometimes needed to be able to report spam to our systems. This can now be done by using a simple...    Views: 1172

SpamExperts Cloud Status Page

SpamExperts Cloud Status Page For information on SpamExperts Cloud Service Status, please see the following link:Check Status    Views: 2647

SpamExperts Control Panel API

The SpamExperts Control Panel API can only be accessed by customers with administrator accounts. Using the Control Panel API allows you to...    Views: 9936

Start a Trial with Hosted Cloud

Trial Steps for Hosted Cloud To get the free trial, please order it here . The free trial includes access to: Incoming filtering service...    Views: 2368

Using addons on the Hosted Cloud

Hosted Cloud users who want to use any of our compatible add-ons require API access. The API credentials will be your administrator email address...    Views: 5337