My SpamExperts


The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.


Archive storage options

If you have purchased the archiving product, it will be available in your Spampanel control panel. Initially you have to decide the type of storage...    Views: 4911

Archiving API

The archiving API is available in JSON format here. For a more human-friendly view, please use a JSON parser such as e.g.    Views: 3721


The SpamExperts email filtering service is fully redundant. For more information, see our clustering article. To avoid data loss, the following...    Views: 2976

Branding & (premium) private label

SpamExperts offers Web Hosting companies the opportunity to brand the email security solution with their private label. Please note private label...    Views: 17328


Build 118276 (2017-06-20) Filtering (services): Resolved casing issue where specific messages would not be visible in the ‘Incoming Delivery...    Views: 44770

Changelog 2009 - 2011

Build 43533 (2011-12-29) Software: Filtering technology updates and adjustments Spampanel: Pagination of bandwidth overview...    Views: 3448

Changelog 2012

Build 52150 (2012-12-20) Spampanel: Allow outgoing user passwords to be changed at the domain level  (#16806) Spampanel API improved...    Views: 2409

Changelog 2013

Build 61970 (2013-12-26) Software: This build includes general filtering/performance updates only. Addons: No new updates this week...    Views: 2114

Changelog 2015

Build 95168 (2015-12-29) Filtering (services): Messages that are both quarantined and queued previously had a “quarantined” status, and changed...    Views: 1059


The SpamExperts email filtering solution is always installed on at least 2 servers. All filtering nodes are fully synchronized and controlled from...    Views: 6149

Delivery IP management

The SpamExperts outbound filter uses by default the primary interface (IP address) to deliver outbound emails to the destination MX records. It may...    Views: 10582

Fair Use Policy

Fair Usage Policy (FUP) Domain Based Licenses All our domain-based licenses come with a general Fair Use Policy (FUP). This FUP restricts the...    Views: 4483

Firewall Usage

As SpamExperts offers SaaS managed email security service, it is very important the servers are fully accessible at all times without external...    Views: 5255

Get started with the Local Cloud

Prerequisites In order to have the Local Cloud software deployed on your servers, you need to ensure the following steps have been covered:...    Views: 7474

Hardware Requirements

Hardware requirements strictly depend on how much traffic the solution will filter, thus different configurations may apply to different customers....    Views: 4795

How to Add a Domain

After you are successfully logged in, you will notice the Control Panel Dashboard and several tables with buttons for all available features. To...    Views: 1890

How to Proactively Block Dangerous Attachments

With SpamExperts you can block a very large amount of malware, yet there can sometimes be new Malware campaigns that are able to evade all...    Views: 792

IPv6 support

The SpamExperts solution fully supports IPv6. If the IPv6 addresses were not present at setup of your cluster, please provide the details to our...    Views: 2683

Load balancer configuration

If you prefer to use a physical load balancer to distribute your traffic over the SpamExperts Local Cloud nodes ( outbound or inbound traffic), you...    Views: 3026

Local Cloud MX Records

To route the incoming email for a domain through the SpamExperts Local Cloud solution, you’ll have to replace the existing MX records with records...    Views: 2031

Local Cloud product cancellation/uninstallation

Cancellation procedure All steps described here apply only to the Local Cloud filtering service. To cancel the product you have to complete a few...    Views: 3066

Local Cloud Server Changes

Server Modifications Server modifications may be needed, and as SpamExperts provides it’s services SaaS, actions may be required from our side...    Views: 3324


We constantly monitor the software on your Local Cloud servers. Issues related to hardware/resources/networking are generally the responsibility of...    Views: 3853

Reporting Spam via your Browser

When using a browser based email client, it's sometimes needed to be able to report spam to our systems. This can now be done by using a simple...    Views: 1554

Server moves and IP changes

Server moves This is actually depending on whether you are simply moving them or if you are also changing IP's. If this is "just a move", we...    Views: 4101

Set up my Local Cloud servers for SpamExperts

Setup Requirements General Setup Requirements HDD: As processing email involves a lot of small read/writes, we recommend fast storage....    Views: 10615

Software API

Software API All functionality of the SpamExperts Local Cloud setup is exposed via the API. A full help listing all available commands can be...    Views: 8550

SSL Certificates

Introduction By default a self-signed SSL certificate is installed on your server for HTTP, SMTP, and IMAP. You can replace these certificates...    Views: 4951

Start a Trial with Local Cloud

The Local Cloud product can be tested on our demo server which is publicly accessible for everyone, as detailed below. If you want to start a...    Views: 17404

Update policy and procedures

Update build day/time SpamExperts publishes a new stable build of its Local Cloud product every Tuesday 11:00am UTC. All Local Cloud servers will...    Views: 3196


If you want to use any of our add-ons on the Local Cloud, Control Panel API access is required. The configuration details for our Local Cloud are:...    Views: 658


Our solution works well on both physical and/or virtual machines. We do recommend hypervisors that use full virtualization instead of...    Views: 3751

XCLIENT SMTP extension support

Description SpamExperts has built-in support for the XCLIENT SMTP extension, allowing an external MTA to relay email to the incoming filtering...    Views: 47